PRIVACY POLICY

Last Updated: August 18, 2026

At Garner Fitness Supplies UAE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit or make a purchase through our website.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or interact with our services, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment and transaction information
  • Order details and purchase history
  • Information provided through contact forms, inquiries, or customer support
  • Marketing preferences
  • Information you provide when communicating with us by email, phone, WhatsApp, or other available channels

We may also automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, operating system, referring pages, pages visited, and general website usage information.

2. How We Collect Information

We may collect information when you:

  • Visit or browse our website
  • Create or use an account
  • Place an order or make a purchase
  • Subscribe to our newsletter or marketing communications
  • Submit a contact or inquiry form
  • Contact our customer service team
  • Request product or service information
  • Participate in surveys, promotions, or other website activities
  • Provide feedback or reviews
  • Interact with our website through cookies and similar technologies

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Process payments and provide transaction-related services
  • Deliver products to you
  • Provide customer service and respond to inquiries
  • Communicate with you regarding your orders
  • Provide information about products, services, offers, and promotions
  • Send marketing communications where permitted and where you have provided the appropriate consent
  • Improve our website, products, services, and customer experience
  • Personalize website content and product recommendations
  • Analyze website traffic and user interactions
  • Prevent fraud, unauthorized transactions, and misuse of our website
  • Maintain the security and functionality of our website
  • Comply with applicable legal and regulatory requirements

4. Payment Information

We do not intentionally store complete credit or debit card details on our own servers.

Payments may be processed through third-party payment gateways or payment service providers. Your payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

We do not sell, rent, or trade your payment information.

5. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our products and services.

Shopify may collect and process information relating to your use of our website and transactions in order to provide its services, process payments, maintain security, and improve its platform.

Your information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy policies and terms.

6. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience when using our website.

Cookies may be used to:

  • Remember items added to your shopping cart
  • Remember your preferences
  • Keep you signed in where applicable
  • Understand how visitors use our website
  • Analyze website traffic and performance
  • Improve our website and services
  • Measure the effectiveness of marketing campaigns
  • Support advertising and remarketing activities

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

7. Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity, measure advertising performance, and deliver relevant advertisements.

These services may use cookies, pixels, tags, or similar technologies to collect information about your interactions with our website.

Depending on the services we use, these providers may include platforms such as Google, Meta, Shopify, and other advertising, analytics, payment, marketing, or technology providers.

These third parties process information according to their own privacy policies and applicable terms.

8. Sharing of Personal Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business and provide our services, including:

  • Shopify and e-commerce service providers
  • Payment processors and payment gateways
  • Shipping and delivery companies
  • Marketing and advertising platforms
  • Analytics providers
  • Website hosting, security, and technology providers
  • Customer service and communication providers
  • Professional advisers and service providers
  • Government authorities or law enforcement agencies where required by applicable law

We only share information where reasonably necessary for the relevant business, contractual, operational, security, or legal purpose.

9. Third-Party Websites

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. If you visit a third-party website through a link on our website, we recommend reviewing that website's privacy policy before providing any personal information.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

Our website and payment processes may use security technologies such as SSL/TLS encryption where appropriate.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, and regulatory obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

12. Your Privacy Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information where legally applicable
  • Withdraw consent for certain marketing communications
  • Object to or restrict certain processing activities where applicable
  • Request information about how your personal information is used or shared

To exercise a privacy-related right, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

13. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, offers, services, and other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding transactions, orders, payments, deliveries, customer service requests, or other necessary service-related matters.

14. Children's Privacy

Our website is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

15. International Data Transfers

Some of our service providers, technology partners, payment processors, advertising platforms, or other third parties may process information in countries outside the United Arab Emirates.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable laws and the requirements of the relevant service providers.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

GARNER GENERAL TRADING L.L.C
Website: www.garner.ae
Email: kelvin@garner.ae
Country: United Arab Emirates

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.