Return & Exchange Policy

Return & Exchange Policy

Returns and Refunds Policy


Thank you for shopping at Garner.
If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 14 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By email: kelvin@garner.ae


Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Garner .

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.


Damaged items 

If you received a damaged product, please notify us immediately for assistance.

Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Cancellation of purchased goods

A customer that has purchased a product (s) from Garner.ae has the right to cancel their transaction within 24 hours of the payment process. 

Refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed. 

To have this approved send a copy of transaction receipt and request to kelvin@garner.ae 

 

 

Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: kelvin@garner.ae