• Return & Exchange Policy

RETURN & EXCHANGE POLICY

Returns and Refunds

Thank you for shopping with Garner Fitness Supplies UAE. We want you to be satisfied with your purchase. If you need to request a return or refund, please review the conditions below.

Return Eligibility

Garner may accept returns for eligible products subject to the following conditions:

  • The return request must be made within 30 days of receiving the product.
  • The product must be in its original condition and must not have been used, installed, altered, or damaged.
  • The product must be returned in its original packaging.
  • You must provide a valid receipt or other proof of purchase.
  • You must obtain a Return Merchandise Number (RMN) from Garner before returning the product.
  • Products that do not meet these requirements may not be accepted for return.

Installed Products

Products that have been installed and signed off by the customer after installation is completed are not eligible for return.

Customers are responsible for checking the product, its condition, components, and installation before signing the completion or acceptance document.

Once the installation has been completed and signed off, the product cannot be returned unless the issue is covered under an applicable warranty or is otherwise required by law.

Return Process

To request a return, please contact us before sending or arranging the return of your product.

Email: info@garner.ae

You must receive a Return Merchandise Number (RMN) before returning the product. Products sent back without prior approval and an RMN may not be accepted.

If Garner approves the return, we will provide the applicable return instructions.

Return Collection Charges

If you request Garner to collect an eligible product from your location, an additional AED 500 collection charge will apply.

This charge may be deducted from any applicable refund or credit issued for the returned product.

Credit Voucher

For eligible products that are returned in their original, unopened packaging and unused condition, Garner may provide a credit voucher instead of a cash refund, subject to our approval.

The product must meet all applicable return conditions before a credit voucher is issued.

Shipping Charges

Shipping and delivery charges associated with the original purchase are non-refundable, unless otherwise required by applicable law or the return is due to an error or issue attributable to Garner.

Customers are responsible for the cost and risk associated with returning products to Garner unless otherwise agreed by Garner.

Garner is not responsible for products that are lost or damaged while being returned by the customer.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible at info@garner.ae and provide details of the issue. Photos or videos may be requested to help us assess the claim.

We will review the issue and, where applicable, arrange an appropriate solution.

Non-Returnable Items

The following products may not be eligible for return:

  • Products that have been installed and signed off by the customer
  • Products that have been used, altered, damaged, or modified
  • Products that are not in their original packaging
  • Products returned without an approved RMN
  • Special-order or customized products
  • Products specifically identified as non-returnable at the time of purchase
  • Sale or promotional items, unless otherwise stated or required by applicable law
  • Gift cards

If you are unsure whether a product is eligible for return, please contact us before sending it back.

Sale Items

Sale and promotional items are generally non-refundable.

Where applicable, eligible regular-price items may be returned in accordance with this policy and may be issued as a credit voucher, subject to Garner's approval.

Exchanges

If you would like to exchange a product, please contact us at info@garner.ae.

An exchange is subject to product availability and approval. In some cases, we may require you to return the original product first before processing the replacement.

Cancellation of Orders

Customers may request cancellation of an order within 24 hours of completing the payment.

Cancellation requests must be submitted to:

Email: info@garner.ae

Please provide your order details and a copy of the transaction receipt when requesting cancellation.

Cancellation requests received after 24 hours may not be accepted, particularly where the order has already been processed, prepared for delivery, dispatched, or otherwise committed by Garner.

If an approved cancellation qualifies for a refund, the refund will be processed to the original payment method.

Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved or rejected.

If the refund is approved, the amount will be refunded to the original payment method, subject to the applicable payment provider and banking procedures.

Refund processing may take 10 to 45 days, depending on the payment method and the issuing bank or financial institution.

Garner is not responsible for additional delays caused by banks, payment providers, or other third parties.

If you have not received your refund after the applicable processing period, please contact us at info@garner.ae.

Contact Us

If you have any questions regarding this Return & Exchange Policy, please contact us:

Garner Fitness Supplies UAE
Email: info@garner.ae
Website: garner.ae
United Arab Emirates